Be2Clean LLC — Privacy Policy

Company

Be2Clean LLC provides professional residential and commercial cleaning services in Southwest Florida.

Website

Our website is: https://be2clean.com

Contact

If you have questions about this Privacy Policy, contact us:

• Email: info@be2clean.com
• Phone: (239) 204-7165
• Address: 1222 SE 47th St #410, Cape Coral, FL 33904

Service Area

Cape Coral • Fort Myers • Naples & surrounding areas.

2.1 Information you provide

Examples include:

• Name, email address, phone number
• Service address and property/service details (preferences, access notes, special instructions)
• Appointment details (requested dates/times, confirmations, rescheduling, cancellations)
• Communications you send (emails, texts, call notes, support requests)
• Billing/payment-related details (payments are typically processed by third-party providers; we do not store full card numbers on our servers)

2.2 Information collected automatically

When you use our website, we may collect:

• IP address and device identifiers
• Browser type and user agent
• Website usage data (pages visited, time spent, links clicked)
• Cookies and similar technologies (see Section 7)

2.3 Comments and media

If comments or uploads are enabled on our site, we may collect the data you submit and technical metadata (like IP address) for security/spam prevention. If you upload images, avoid embedding location data (EXIF GPS).

3.1 Primary uses

We use information to:

• Provide estimates/quotes and deliver cleaning services
• Schedule, confirm, and manage appointments
• Communicate service updates, arrival notifications, and customer support
• Process invoices, payments, and accounting records
• Improve operations, customer experience, and website performance
• Prevent fraud, secure systems, and enforce policies

3.2 Marketing

We send marketing or promotional messages only if you opt in. You can opt out at any time (see Section 10).

3.3 Minimum necessary

We aim to collect and use only the information reasonably needed to provide services and operate our business.

4.1 Service-related messages

If you provide your mobile number and opt in, we may send texts about appointments, reminders, scheduling changes, and service updates. If you separately opt in to marketing, we may also send promotions or offers.

4.2 SMS disclosure

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive texts is not a condition of purchase.

• Support: (239) 204-7165
• Email: info@be2clean.com

4.3 Consent records

We may maintain records of your consent (date/time and method of opt-in) for operational and compliance purposes.

5.1 How we use AI

To improve response times, scheduling, and customer support, we may use automation tools and AI-assisted systems (“AI Agents”) to help process and respond to inquiries. These tools may assist with summarizing messages, routing requests, drafting responses, and organizing appointment details.

5.2 Human oversight

AI Agents support our team. We do not make decisions that produce legal or similarly significant effects based solely on automated processing. Important actions (final scheduling, service commitments, billing) are handled with human oversight.

5.3 Preferences

If you prefer not to have your messages processed with AI-assisted tools, email info@be2clean.com and we will accommodate where feasible.

6.1 No sale of personal info

We do not sell your personal information.

6.2 Service providers

We may share information with trusted third-party vendors that help operate our website and business (website hosting, spam detection, scheduling tools, payment processors, analytics, AI/automation providers, messaging/SMS providers). Providers may access information only as needed to perform services and are expected to protect it.

6.3 Legal & safety

We may disclose information if reasonably necessary to comply with law/legal process, or to protect the rights, property, and safety of Be2Clean LLC, customers, employees, or others.

6.4 Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction (subject to reasonable confidentiality protections).

7.1 What cookies do

We may use cookies and similar technologies to:

• Remember preferences and improve browsing experience
• Understand website usage and performance (analytics)
• Support security and fraud prevention

7.2 Your choices

You can control cookies through your browser settings (including blocking or deleting cookies). If you disable cookies, some site features may not function properly.

8.1 Third-party embeds

Pages may include embedded content (videos, maps, widgets). Embedded content behaves as if you visited the third-party site directly and may collect data, use cookies, and track interactions according to their policies.

9.1 How long we keep data

We retain personal information as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

9.2 Typical examples

• Service records: support service history and satisfaction issues
• Billing records: accounting, tax, and audit purposes
• SMS consent/communications: compliance and support

9.3 Deletion requests

If you request deletion, we may retain certain information as required by law or for legitimate business purposes (payment records, dispute prevention, security).

10.1 Marketing preferences

Opt out anytime. For email marketing, use any unsubscribe link (if present) or email info@be2clean.com. For SMS marketing, reply STOP.

10.2 Access, correction, deletion

You may request access to, correction of, or deletion of certain personal information. Contact info@be2clean.com with your request and preferred contact method.

10.3 Verification and limits

We may verify your identity before fulfilling requests. Some requests may be limited where we must retain information for legal, accounting, or security reasons.

11.1 Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure and we cannot guarantee absolute security.

11.2 Practical steps

• Use strong passwords for email and devices
• Avoid sharing sensitive data via unencrypted channels
• Contact us if you believe your information has been misused

12.1 Processing locations

Information may be processed and stored in the United States and, depending on service providers, in other locations. Where applicable, we work with providers that maintain appropriate safeguards.

12.2 Payments

Payments are typically processed by third-party payment processors. We do not store full card numbers on our servers.

13.1 Updates

We may update this policy from time to time. Changes will be posted on this page and the Effective Date will be updated. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

SMS Terms

By opting in, you agree to receive text messages from Be2Clean LLC related to appointment scheduling, confirmations, reminders, service updates, and (if separately opted in) promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.

• Support: (239) 204-7165
• Email: info@be2clean.com

Carriers and delivery

Wireless carriers are not liable for delayed or undelivered messages. Availability may vary by carrier and device.

Privacy

We use your phone number to deliver messages and support your customer experience. We do not sell your personal information.